FAQs

Please read our FAQs page to find out more.

What is Aporro’s warranty policy?

Aporro is always committed to creating and providing the best quality jewelry. If there is any manufacturing defect within the 365-day warranty of your purchase of gold plated/vermail jewelry, our guarantee entitles you to a one-time replacement of the piece. A shipping and handling fee of $19.99 will be charged for all warranty replacements.

*For custom jewelry in gold plated/vermail, we can arrange a one-time repair service.

*This warranty is voided on any user damage issues (i.e.: scratches, accidental breakage, water damage, etc.).

*Aporro guarantee does not cover lost or stolen items.

For complete information on Aporro's warranty , click here>>

How long does the shipping and processing take?

Once your payment is verified, processing and shipping may take up to 1-3 days, excluding weekends and holidays. After processing, shipments within the U.S. typically take 2-4 business days, while international shipments take 4-14 business days. For custom orders, the production time is 2-3 weeks, and shipping typically takes 5-14 days.

Once your order has shipped, you will receive updates and tracking information via email.

If you have any questions about processing time or shipping, please feel free to contact Aporro customer service at sales@aporro.com.

How do I know which size/length chain is best for me?

Aporro offers a variety of chain lengths ranging from 14'' to 26''. For a standard fit, 16-18 inch chains are ideal for women, while 20-22 inch chains are popular for men. Longer chains create a stylish layered look, while shorter chains sit closer to the neck, offering a more elegant appearance. If you need styling advice, feel free to email us or leave a message on Instagram.

How do I choose the right chain width for my pendant?

For pendants under 2 inches in height, we recommend pairing them with chains less than 5mm wide, such as a rope chain, tennis chain, or Miami chain. If your pendant is around 2.5 inches in height, consider chains that are 6-12mm wide, like a Cuban link, ball chain, or other bold designs. The choice ultimately depends on your style preference. If you’re unsure or need styling advice, feel free to reach out to us.

Can I customize the clasp on my Aporro Cuban chain for free?

Yes, Aporro provides free clasp customization for Cuban chains. You can click "Personalise Custom Lock" on the product page to add your ideas and customize your clasp with details like logos or your name. Simply add it to your cart and proceed to checkout. We'll ensure your clasp is personalized without any additional charges.

How do I choose the right size for an Aporro bracelet set?

Measure your wrist just above the wrist bone with a measuring tape or a piece of string, keeping your hand relaxed. Then compare your measurement with the size options listed on the product page.

Because bracelet sets may combine different widths and styles, each piece can sit slightly differently on the wrist. For a closer fit, choose a size near your wrist measurement. For a more relaxed stack, allow a little extra room.

Are Aporro bracelet sets designed to be worn together?

Yes. Each bracelet set is curated to create a balanced layered look, combining different link structures, widths, textures, or iced details.

Wear the full stack when you want more presence, or separate the individual bracelets for a cleaner everyday setup.

How long does shipping and processing take?

In-stock orders usually require 1–2 business days for processing, excluding weekends and holidays. Standard shipping typically takes 4–8 business days depending on the destination and carrier conditions.

Please check the individual product page for any additional processing information before ordering.

What are the return and warranty policies for bracelet sets?

Eligible purchases made directly through Aporro are covered by Aporro’s 365-day guarantee. Returns or exchanges are accepted for eligible items in unworn, brand-new condition within 14 days of delivery. Custom or made-to-order items may be subject to different return conditions.

For bracelet sets, if only part of the set is returned, the original set discount will no longer apply. Any item(s) kept will be recalculated at their individual selling price, and the refund amount will be adjusted accordingly.

For full details, please review the product page and Aporro’s Returns & Exchanges Policy before purchasing.

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