FREE SHIPPING ON ORDERS OVER 200€

Quality

Is the jewelry 100% solid gold or gold-plated?+

  • Aporro offer both 100% 14k solid gold and 14k real gold with 5 times plated.
  • Our products are made out of the highest quality materials, including Brass, 925 sterling silver and then dipped 5 times in gold plating with unique craftsmanship. It will help maintain the beautiful finish and it's hard to fade.

What kind of stones are they?+

  • For most of the products we offer Cubic zircon stone, which is an excellent alternative to VS diamond because it is more scratch-resistant for everyday wear.

  • At the mean time we also offer higher quality diamonds like VS/VSS diamond. If you would like to know more, feel free to contact our customer service.

Does the gold persist or fades over time?+

  • A:We have a rigorous quality control process to ensure the quality of all of our jewelry. The plating will not fade off if you take care of your jewelry. You can visit below page to learn more:

  • CRAFTSMANSHIP AND MAINTENANCE

Can I take a shower with this on without fading?does It change color?+

  • Every piece of jewelry deserves to be carefully maintained, which requires us to avoid wearing jewelry under some harsh conditions. Such as bathing / swimming / sports. Therefore, we do not recommend wearing jewelry when taking a bath.

  • In some rare cases, that something is wrong with your jewelry, please immediately contact our customer service, so we can help solve your problem. If a problem should arise and within the time limit of your warranty, we will make an exchange with you to replace your jewelry.

Shipping

How do I know when my order has shipped?+

  • When you complete your purchase, you can view your real-time logistics information with your tracking number or mobile/order number. Click here to check your logistics information.

How long does the shipping and processing take?+

  • Delivery Time= Processing Time + Shipping Time

  • Shipping within the United States is handled via USPS and takes on average 2-4 business days after processing (1-2 days).

  • International shipping is depended on the shipping company in different countries and takes about 3-8 business days.

  • For more information, please check SHIPPING & DELIVERY

How much is shipping/taxes?+

  • We offer free USPS priority mail shipping for all orders within the United States.

  • For international orders, rates and shipping time differ from country to country, for more details, please check SHIPPING & DELIVERY

Why is the tracking number not working?+

  • When we ship our packages to you there are no further updates from the shipping company due to the fact that your package is in transit. Once it has reached the next sort facility it will update.

Why was my package returned?+

  • The package may be returned for the following reasons:

  • Wrong or incomplete address

  • Invalid phone number

  • Unable to deliver 

  • Please contact the shipping company for more information or you may contact us so that we can help you.

Order & Payment

What methods of payment are accepted?+

  • The following methods of payment are accepted:

  • All major credit/debit cards such as: Visa, MasterCard, American Express, Discover, etc…

  • PayPal

Why was my payment declined?+

  • If you have trouble paying via credit card: Please check the details of your card information to make sure they are correct, including the expiration date, cardholder name, security code on the back of your card as well as the billing address. Please ensure that you have not reached the card limit or if the card is currently being reviewed by your bank. In the case that your payment is still refused, we suggest trying a different card or payment method.

  • If the above instructions fail please contact your bank or contact us with as much detail along with the error messages. so that we may assist you.

How do I change/modify my order?+

  • If you notice a mistake with your order after receiving an order confirmation email, please send us an Email to info_eu@aporro.com  or contact with our customer service(website/Instagram).

  • *Please note that we can help you to change the size, removing an item, changing your shipping address before shipment. Once your package is shipped, we will not be able to change anything.

     

How do I cancel my order and get a refund?+

  • Aporro provides a 14-day warranty on all products. Exchanges and Refunds will be accepted within 14 days of your original receipt of the order.

  • All custom items and solid gold items are not subject to returns.

  • Please see the specific terms on our Return & Exchange policy