Products FAQ

What is the material of Aporro jewelry?+

  • Some of Aporro jewelry are made with brass with a 14k/18k gold-plating.

    Some are made with 925 sterling silver with a 14k/18k gold-plating.

    Some are 14k/18k real gold.

    Aporro stones are included: cubic zirconia stone, VS diamond and VVS diamond.

    Cubic zirconia (also known as CZ) is a synthetic crystalline substance used as an alternative to diamonds. The man-made material is colorless, hard, and flawless. ... Today cubic zirconia has become one of the most popular stones used in jewelry to create attractive yet inexpensive pieces.

Can you wear Aporro jewelry in water?+

  • Wearing solid gold jewelry, white gold or yellow gold, in the shower will not harm the metal itself, however it can reduce the shine therefore it is not recommended. Showering with gold plated jewelry can eventually cause the gold layer to wear off completely, therefore you should definitely refrain from doing so.

How long will gold plating last?+

  • Gold plating is meant to be permanent, but like all types of plating, it doesn't handle rough exposure well. Gold plating wears out over time and can flake off, exposing the base metal underneath. It also loses its luster and fades with time. In general, plating can last for up to two years with proper care.

How do you look after and restore gold plated jewelry?+

  • By taking proper care of gold-plated jewelry, you can extend its life and keep it bright and beautiful. Here are some steps to take:

    Keep gold plated jewelry away from chemicals, oils and makeup. It’s a good idea to always put on your plated jewelry last, after applying makeup, hairspray and perfumes. When doing chores, take off gold plated jewelry as the chemicals in soaps, detergents and cleaners can impact the plating.

    It’s a good idea to keep your hands clean when handling gold plated jewelry so try to wash them before putting on and taking off your jewelry.

    Don’t expose gold plated jewelry to chlorinated or salty water. This means taking off the jewelry before swimming in pools, hot tubs or the sea.

    Body oils and sweat can impact gold plating. To counter this, wipe the jewelry down or clean it frequently to get rid of these pollutants.

    Cleaning your gold-plated jewelry regularly is important to prolong its life. Use a mild liquid soap or a professional jewelry cleaning solution like this one hand warm water when doing this. Avoid any harsh chemicals or abrasive cleaners. Avoid brushing or rubbing the plated jewelry, as this can make it flake, exposing the metal below.

    Keep gold plated jewelry from rubbing and friction as this will cause the piece to wear down quickly and to flake off. This can happen when you layer gold plated jewelry and they rub against each other. It’s best to wear the piece of jewelry by itself.

Shopping FAQ

How do I place an order on Aporro.eu?+

  • Ordering on Aporro.eu is easy and safe. Once you have found the item you would like to purchase, click on the “Add to Cart” button to place it in your Shopping Cart. Follow the directions through the checkout process to complete your order.

    Your order will not be placed until the very end of the checkout process when you will be asked for your credit card information.

    You may also order over customer service by E-mail/Instagram/WhatsApp.

    Contact Customer Service

What payment methods does Aporro.eu accept?+

  • Aporro.eu currently accepts all major credit cards and PayPal.

    Cash on delivery service is not available.

Is it safe to order on Aporro.eu?+

  • Yes, it is safe to order on Aporro.eu. We use industry-standard encryption technologies when transferring and receiving customer data exchanged with our site server.

Does Aporro offer custom-made service?+

  • Yes, You may order some custom-made items online. You may also discuss your design idea with our customer service.

Will you be charged custom tax?+

  • All orders on Aporro.eu are shipped from Germany. Deliver to EU countries, no custom tax; Deliver to non-EU countries, you may be charged custom tax.

Why Is Your Credit Card Payment Being Declined?+

  • 1. You met your credit limit

    Maxing out your credit card, or reaching your card’s credit limit, is a surefire way to have your card denied.

    2. Travel

    If you use your credit card to make a purchase while traveling– simply attempting the transaction in a different city could cause an issue with your bank.

    Logging a lot of credit card activity in different locations (both domestic and internationally) raises a red flag to credit card issuers that your card may be stolen. As a result, your issuer may lock your accounts and prevent any purchases from going through in order to protect your information.

    To avoid losing access to funds while traveling, notify your bank and credit card issuers of your travel plans in advance.

    3. Large purchases If you splurge on a spending spree or save up and make one big purchase, your credit card issuer may flag your account. Similar to travel, any card activity that’s outside of your ordinary spending habits may trigger fraud protection and lead to your issuer freezing your account, causing a card decline.

    Again, notifying your credit card issuer of your spending changes helps to fend off account locks.

    4. Incorrect payment information

    When attempting to make your purchase, especially online or via mobile app, it’s easy to enter a digit of your credit card number, expiration date or security code incorrectly. Or perhaps your billing address is outdated. These could all be simple explanations for a declined transaction. Double check your card information to ensure it’s correct. In that case, you may need to contact your issuer to clear up any misunderstanding.

    5. Missed payments

    After you miss a payment for the first time, you should contact your issuer and settle the missed payment as quickly as possible. But if you have a history of missed payments, you may find your card getting declined at the register, even if you’re just a few days past your due date.

    6. An expired or deactivated credit card

    Trying to use an expired card or a deactivated account will nearly always result in having your transaction declined.

    7. There’s a hold on your card

    Large purchases can also become a problem when a hold is placed on your credit card. Rental car companies and hotels may put a hold on your credit card that isn’t lifted until a few days after check out, or you return the vehicle.

Shipping & Return FAQ

Shipping Rate & Time+

How can I make returns or exchanges?+

How to track your online order?+

  • A shipping notification with tracking details will be sent via email after your order has shipped. You can track the shipment trace online Tracking The Trace

Custom Order FAQ

How to process custom order?+

  • Contact Aporro customer service with your custom idea (reference picture, width and height of the jewelry, material and color...).

    After confirmed all details, you will get a quotation.

    When you are ready to make it, you will receive an online invoice for deposit payment.

    After you paid the deposit, we will send you the design drawing in 1-3 days. Details modification and final confirmation can be processed at the meanwhile.

    Then you need to pay 50% of payment again to go ahead.

    Aporro will take 4-8 weeks to finish the custom production.

    You will receive photos and video to check before shipping,at the same time, you will be charged the rest payment.

    Normally, refund is not available for custom orders.

How much for custom jewelry?+

  • Price is determined by custom design, material, size, craft and material.

What can Aporro custom-made for you?+

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