Aporro online return portal can only be used to return items purchased online at www.aporro.eu.


KINDLY PAY ATTENTION TO:

There are NO returns or exchanges on Solid Gold Products and Custom Products, due to the fact that each piece is made to order. Once any of our Solid Gold Products and Custom Products go into production, there can be NO cancellations.
Additionally, Earrings, Grillz cannot be returned due to hygiene reasons. Mystery Boxes, Sale Items, Gifts are final sale and cannot be returned.
Shipping paid on Returned Items is non-refundable.

 

RETURN CONDITIONS:


*Return /exchange should be requested within 14 days of the delivery date.
*Items should be sent back within 30 days of the delivery date.
*Items must be new, unworn, unwashed, and have original label and packing.
*You will be responsible for covering the shipping costs to return your item(s).
*Final Sale items, free items can’t be return for credit.
*Made to order items can’t be canceled or returned.
*Aporro is not liable for any return packages that may become lost or stolen in-transit.
*Although some packages enjoy free postage, we actually bear the freight for each order (€4.5-€17), so once the refund is made, the freight will not be refunded.
Do not allow to return once we ship out the items until it arrive at the destination.


To be able to return, please provide us with the following information:
*Order number
*The picture of the item(s) you want to return ( item with yellow paper bag, Aporro gift box with black plastic bag)
*Your request: return for exchange or refund

 


Please email to info_eu@aporro.com, instantly chat via WhatsApp +4368864408095, telephone: +6269447357 or DM @aporro_europe to get a return address. Please do not return the package without permission from Aporro, otherwise we will not be responsible for any lost packages.

Please send us the tracking number once you send back (We will track the shipment to avoid package lost).
Please allow 3-5 days for us to process your return once it is received by our distribution center.
Refunds will take about 2-10 business days to arrive your acount.
Return address: 2204 MBB, Os.Przemyslowe 9, 69100 Slubice Poland

We appreciate our entire #AporroFamily around the globe for purchasing with us!