Please allow 3-4 weeks for delivery on all custom items
Not accept returns and exchanges
Aporro online return portal can only be used to return items purchased online at www.aporro.eu.
*Return /exchange should be requested within 14 days of the delivery date. *Items should be sent back within 30 days of the delivery date. *Items must be new, unworn, unwashed, and have original label and packing. *You will be responsible for covering the shipping costs to return your item(s). *Final Sale items, free items can’t be return for credit. *Made to order items can’t be canceled or returned. *Aporro is not liable for any return packages that may become lost or stolen in-transit.
To be able to return, please provide us with the following information: *Order number *The picture of the item(s) you want to return ( item with yellow paper bag, Aporro gift box with black plastic bag) *Your request: return for exchange or refund
Please email to firstname.lastname@example.org, instantly chat via WhatsApp +4367763948870, DM @aporro_europe.
Please send us the tracking number once you send back (We can track the shipment to avoid package lost). Please allow 3-5 days for us to process your return once it is received by our distribution center. Refunds will take about 2-10 business days to arrive your acount.
We appreciate our entire #AporroFamily around the globe for purchasing with us!
Aporro Custom Iced Out Enamel Dripping Font Pendant is inspired by graffiti art. It is a must-have for street fashion.Up to choices of 9 colors and the enamel can even glow in the dark!Time to get this premium pendant and level up your outfit! It is also a nice gift for your loved ones who pursue unique jewelry in their life!
*Free engraving on the back of the pendant! Please contact us if you want the effect of glowing in the dark after you place the order.
Pendant Material: Brass or Silver w/ gold plated Pendant Stone Type: Cubic Zirconia stones/Moissanite Pendant Height: 30mm (exclude bail) Chain Material: Brass w/ gold plated Brand: APORRO
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Exchanges & Returns
There are NO returns or exchanges on Solid Gold Products and Custom Products, due to the fact that each piece is made to order. Once any of our Solid Gold Products and Custom Products go into production, there can be NO cancellations.
Additionally, Earrings, Grillz cannot be returned due to hygiene reasons. Mystery Boxes, Sale Items, Gifts are final sale and cannot be returned.
Shipping paid on Returned Items is non-refundable.
If you would like to exchange/return any item(s), please contact customer support via email at email@example.com.
Is the jewelry 100% solid gold or gold-plated?
Aporro offer both 100% 14k solid gold and 14k real gold with 5 times plated.
Our products are made out of the highest quality materials, including Brass, 925 sterling silver and then dipped 5 times in gold plating with unique craftsmanship. It will help maintain the beautiful finish and it's hard to fade.
What kind of stones are they?
For most of the products we offer Cubic zircon stone, which is an excellent alternative to VS diamond because it is more scratch-resistant for everyday wear.
At the mean time we also offer higher quality diamonds like VS/VSS diamond. If you would like to know more, feel free to contact our customer service.
Does the gold persist or fades over time?
A:We have a rigorous quality control process to ensure the quality of all of our jewelry. The plating will not fade off if you take care of your jewelry. You can visit below page to learn more:
Can I take a shower with this on without fading?does It change color?
Every piece of jewelry deserves to be carefully maintained, which requires us to avoid wearing jewelry under some harsh conditions. Such as bathing / swimming / sports. Therefore, we do not recommend wearing jewelry when taking a bath.
In some rare cases, that something is wrong with your jewelry, please immediately contact our customer service, Aporro offers 365 day warranty service and can help solve your problem.
How do I know when my order has shipped?
When you complete your purchase, you can view your real-time logistics information with your tracking number or mobile/order number. Click here to check your logistics information.
We offer free USPS priority mail shipping for all orders within the United States.
or international orders, rates and shipping time differ from country to country, for more details, please check SHIPPING & DELIVERY
Why is the tracking number not working?
When we ship our packages to you there are no further updates from the shipping company due to the fact that your package is in transit. Once it has reached the next sort facility it will update.
Why was my package returned?
The package may be returned for the following reasons:
Wrong or incomplete address
Invalid phone number
Unable to deliver
Please contact the shipping company for more information or you may contact us so that we can help you.
What methods of payment are accepted?
The following methods of payment are accepted:
All major credit/debit cards such as: Visa, MasterCard, American Express, Discover, etc…
Why was my payment declined?
If you have trouble paying via credit card: Please check the details of your card information to make sure they are correct, including the expiration date, cardholder name, security code on the back of your card as well as the billing address. Please ensure that you have not reached the card limit or if the card is currently being reviewed by your bank. In the case that your payment is still refused, we suggest trying a different card or payment method.
If the above instructions fail please contact your bank or contact us with as much detail along with the error messages. so that we may assist you.
How do I change/modify my order?
If you notice a mistake with your order after receiving an order confirmation email, please send us an Email to firstname.lastname@example.org or contact with our customer service(website/Instagram).
*Please note that we can help you to change the size, removing an item, changing your shipping address before shipment. Once your package is shipped, we will not be able to change anything.
How do I cancel my order and get a refund?
Aporro provides a 30-day warranty on all products. Exchanges and Refunds will be accepted within 14 days of your original receipt of the order. Beyond 14 days ONLY EXCHANGES will be accepted within 30 days of the original receipt of the order.
All custom items and solid gold items are not subject to returns.