Question 1

What is Aporro’s warranty policy?

Accepted Answer

Aporro is always committed to creating and providing the best quality jewelry. If there is any manufacturing defect within the 365-day warranty of your purchase of gold plated/vermail jewelry, our guarantee entitles you to a one-time replacement of the piece. A shipping and handling fee of $19.99 will be charged for all warranty replacements.

*For custom jewelry in gold plated/vermail, we can arrange a one-time repair service.

*This warranty is voided on any user damage issues (i.e.: scratches, accidental breakage, water damage, etc.).

*Aporro guarantee does not cover lost or stolen items.

For complete information on Aporro's warranty , click here>>

Question 2

How long does the shipping and processing take?

Accepted Answer

Once your payment is verified, processing and shipping may take up to 1-3 days, excluding weekends and holidays. After processing, shipments within the U.S. typically take 2-4 business days, while international shipments take 4-14 business days. For custom orders, the production time is 2-3 weeks, and shipping typically takes 5-14 days.

Once your order has shipped, you will receive updates and tracking information via email.

If you have any questions about processing time or shipping, please feel free to contact Aporro customer service at sales@aporro.com.

Question 3

How do I know which size/length chain is best for me?

Accepted Answer

Aporro offers a variety of chain lengths ranging from 14'' to 26''. For a standard fit, 16-18 inch chains are ideal for women, while 20-22 inch chains are popular for men. Longer chains create a stylish layered look, while shorter chains sit closer to the neck, offering a more elegant appearance. If you need styling advice, feel free to email us or leave a message on Instagram.

Question 4

How do I choose the right chain width for my pendant?

Accepted Answer

For pendants under 2 inches in height, we recommend pairing them with chains less than 5mm wide, such as a rope chain, tennis chain, or Miami chain. If your pendant is around 2.5 inches in height, consider chains that are 6-12mm wide, like a Cuban link, ball chain, or other bold designs. The choice ultimately depends on your style preference. If you’re unsure or need styling advice, feel free to reach out to us.

Question 5

Can I customize the clasp on my Aporro Cuban chain for free?

Accepted Answer

Yes, Aporro provides free clasp customization for Cuban chains. You can click "Personalise Custom Lock" on the product page to add your ideas and customize your clasp with details like logos or your name. Simply add it to your cart and proceed to checkout. We'll ensure your clasp is personalized without any additional charges.

Question 6

What is Aporro’s warranty policy?

Accepted Answer

Aporro is always committed to creating and providing the best quality jewelry. If there is any manufacturing defect within the 365-day warranty of your purchase of gold plated/vermail jewelry, our guarantee entitles you to a one-time replacement of the piece. A shipping and handling fee of $19.99 will be charged for all warranty replacements.

Question 7

How long does the shipping and processing take?

Accepted Answer

Once your payment is verified, processing and shipping may take up to 1-3 days, excluding weekends and holidays. After processing, shipments within the U.S. typically take 2-4 business days, while international shipments take 4-14 business days. For custom orders, the production time is 2-3 weeks, and shipping typically takes 5-14 days.

Once your order has shipped, you will receive updates and tracking information via email.

If you have any questions about processing time or shipping, please feel free to contact Aporro customer service at sales@aporro.com.

Question 8

Does my pendant come with a necklace or chain?

Accepted Answer

Aporro offers necklace pairing recommendations for each pendant on its individual product page. You can take advantage of a 15%-20% discount on necklaces when you buy it together with your pendant, making it easy to create your ideal combination while saving money.

Question 9

Does Aporro sell silver or real gold bracelets?

Accepted Answer

Aporro's pendants stand out due to their deep respect for cultural heritage combined with innovative design. Each pendant is expertly crafted using advanced 3D engraving technology, resulting in stunning visuals. Furthermore, the clasps feature a specially designed heavy-duty 316L stainless steel pin, ensuring durability and the ability to hold more than 1KG, so you can wear them confidently in any situation.

Question 10

What is Aporro’s warranty policy?

Accepted Answer

Aporro is always committed to creating and providing the best quality jewelry. If there is any manufacturing defect within the 365-day warranty of your purchase of gold plated/vermail jewelry, our guarantee entitles you to a one-time replacement of the piece. A shipping and handling fee of $19.99 will be charged for all warranty replacements.

Question 11

How long does the shipping and processing take?

Accepted Answer

Once your payment is verified, processing and shipping may take up to 1-3 days, excluding weekends and holidays. After processing, shipments within the U.S. typically take 2-4 business days, while international shipments take 4-14 business days. For custom orders, the production time is 2-3 weeks, and shipping typically takes 5-14 days.

Once your order has shipped, you will receive updates and tracking information via email.

If you have any questions about processing time or shipping, please feel free to contact Aporro customer service at sales@aporro.com.

Question 12

What adjustable bracelets does Aporro offer, and how do I choose the right size for me?

Accepted Answer

Yes, Aporro offers adjustable bracelets in our exclusive collections such as Wong1, Aporro A, and Knight Union. The most popular sizes for men are 7-8 inches, while women’s preferred sizes are 6-7 inches. For a personalized fit, refer to the size guide on each product page to ensure both comfort and style. If you need styling advice, feel free to email us or leave a message on Instagram.

Question 13

Does Aporro sell silver or real gold bracelets?

Accepted Answer

Yes, Aporro offers bracelets made from a range of premium materials, including Stainless Steel, Brass, 925 Sterling Silver, and Solid Gold. We also provide custom services, allowing you to create personalized designs or select the materials that best suit your style. If you have any custom requests or need more information, feel free to contact us via email or Instagram.

Question 14

Can I customize the clasp on my Aporro Cuban bracelet for free?

Accepted Answer

Yes, Aporro offers free clasp customization for Cuban bracelets. You can click "Personalise Custom Lock" on the product page to share your ideas and customize your clasp with details like logos or your name. Just add it to your cart and proceed to checkout. We’ll ensure your clasp is personalized at no additional cost.

Question 15

What is Aporro’s warranty policy?

Accepted Answer

Aporro is always committed to creating and providing the best quality jewelry. If there is any manufacturing defect within the 365-day warranty of your purchase of gold plated/vermail jewelry, our guarantee entitles you to a one-time replacement of the piece. A shipping and handling fee of $19.99 will be charged for all warranty replacements.

Question 16

How long does the shipping and processing take?

Accepted Answer

Once your payment is verified, processing and shipping may take up to 1-3 days, excluding weekends and holidays. After processing, shipments within the U.S. typically take 2-4 business days, while international shipments take 4-14 business days. For custom orders, the production time is 2-3 weeks, and shipping typically takes 5-14 days.

Once your order has shipped, you will receive updates and tracking information via email.

If you have any questions about processing time or shipping, please feel free to contact Aporro customer service at sales@aporro.com.

Question 17

Why should I choose earrings from Aporro？

Accepted Answer

Aporro’s earring collection offers a diverse range of designs, from timeless studs and hoops to bold, trend-forward dangly styles. Each earring is crafted from 925 sterling silver (not just the pins), ensuring hypoallergenic comfort.

Question 18

What should I do if I lose my earring backings?

Accepted Answer

We understand that accidents happen! If you need a replacement for your earring backings, please contact us. Or you can easily buy the quantity you need directly on our website, click here.

Question 19

What is Aporro’s warranty policy?

Accepted Answer

Aporro is always committed to creating and providing the best quality jewelry. If there is any manufacturing defect within the 365-day warranty of your purchase of gold plated/vermail jewelry, our guarantee entitles you to a one-time replacement of the piece. A shipping and handling fee of $19.99 will be charged for all warranty replacements.

Question 20

How long does the shipping and processing take?

Accepted Answer

Once your payment is verified, processing and shipping may take up to 1-3 days, excluding weekends and holidays. After processing, shipments within the U.S. typically take 2-4 business days, while international shipments take 4-14 business days. For custom orders, the production time is 2-3 weeks, and shipping typically takes 5-14 days.

Once your order has shipped, you will receive updates and tracking information via email.

If you have any questions about processing time or shipping, please feel free to contact Aporro customer service at sales@aporro.com.

Question 21

Can Aporro customize any ring size? Is there an extra fee?

Accepted Answer

Yes, Aporro allows you to customize any ring size you need. Simply click on “Other” on the product page, input your desired size, and shop without any extra charges.

Question 22

If I customize the size of my ring, how long will it take?

Accepted Answer

Customized ring sizes generally require 14-18 days for production, as each ring is made specifically for you. If you need a quicker turnaround, feel free to contact our customer service.

Question 23

What is Aporro’s warranty policy?

Accepted Answer

Aporro is always committed to creating and providing the best quality jewelry. If there is any manufacturing defect within the 365-day warranty of your purchase of gold plated/vermail jewelry, our guarantee entitles you to a one-time replacement of the piece. A shipping and handling fee of $19.99 will be charged for all warranty replacements.

Question 24

How long does the shipping and processing take?

Accepted Answer

Once your payment is verified, processing and shipping may take up to 1-3 days, excluding weekends and holidays. After processing, shipments within the U.S. typically take 2-4 business days, while international shipments take 4-14 business days. For custom orders, the production time is 2-3 weeks, and shipping typically takes 5-14 days.

Once your order has shipped, you will receive updates and tracking information via email.

If you have any questions about processing time or shipping, please feel free to contact Aporro customer service at sales@aporro.com.

Question 25

Why should I choose Aporro's pre-made grillz, and how do I wear them?

Accepted Answer

Aporro's pre-made grillz save you time by eliminating the need for a dentist visit or mailing back teeth molds. All our grillz are crafted from high-quality silver, ensuring comfortable wear with nickel- and lead-free plating. We offer a variety of styles and tooth counts to fit different preferences. You can find more information on how to wear and choose the perfect grillz by clicking the pre-made grillz link.

Question 26

Can I return pre-made grillz?

Accepted Answer

For hygiene purposes, worn pre-made grillz are not eligible for return. However, if you need assistance with wearing them or have questions, don’t hesitate to contact Aporro customer service. We're committed to helping you find the best solution.

Question 27

Does Aporro offer premium custom grillz?

Accepted Answer

Absolutely! Aporro specializes in creating premium custom grillz based on your personal ideas. Simply click custom grillz here to start your custom journey and bring your unique vision to life.

Question 28

Why choose Aporro for custom jewelry?

Accepted Answer

At Aporro, we offer a full range of custom services, from creative designs to material selections. With our professional design team and in-house studio, we deliver fast turnarounds, outstanding craftsmanship, and tailored style recommendations. Whether it's pendants, chains, rings, bracelets, or other premium jewelry, we provide various options to ensure a top-tier customization experience.

Question 29

What customization options does Aporro provide for products and materials?

Accepted Answer

Aporro offers a wide range of customization options, including pendants, chains, bracelets, rings, earrings, grillz, watches, and unique items like lighters, masks, and other premium custom pieces. We provide various material choices, such as brass, 925 sterling silver, and real gold in 10k, 14k, and 18k. For stones, you can choose from cubic zirconia, moissanite, diamonds, or even gemstones. Whether for everyday luxury or special occasions, Aporro crafts each piece with meticulous care and precision.

Question 30

Why choose Aporro to customize your pendant?

Accepted Answer

Aporro custom pendants are available in a variety of styles, including letter and photo pendants, giving you the freedom to choose what resonates with your unique style. By selecting our letter pendants, you can explore a wide range of fonts and sizes that perfectly align with your personal taste. Additionally, you can personalize the clasp with meaningful designs or logos. Aporro's custom pendants are expertly crafted with hand-set stones, reflecting our dedication to artisanal quality.

Question 31

How do I choose the right chain width for my pendant?

Accepted Answer

For pendants under 2 inches in height, we recommend pairing them with chains less than 5mm wide, such as a rope chain, tennis chain. If your pendant is around 2.5 inches in height, consider chains that are 6-12mm wide, like a Cuban link, ball chain, or other bold designs. The choice ultimately depends on your style preference. If you’re unsure or need styling advice, feel free to reach out to us.

Question 32

What clasp options are available for Aporro's custom pendants?

Accepted Answer

Aporro offers a variety of personalized clasp designs, such as icons like the money bag, crown, eagle, cash, and heart and so on. For more details, you can check and select from the product page. If you have a unique idea in mind, we’re happy to create a custom clasp based on your preferences. Feel free to reach out via email or message for further details.

Question 33

Can I customize premium jewelry at Aporro?

Accepted Answer

Absolutely! At Aporro, we specialize in turning your custom ideas into reality, from intricate designs to premium material selections. Our in-house design team and studio ensure a seamless experience with quick turnarounds, impeccable craftsmanship, and personalized styling advice. Submit your request through this link custom inquiry or DM us INS @aporrocustom to begin your luxury customization journey!

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2.5mm Box Chain - White Gold

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