Refund Policy
Aporro online return portal can only be used to return items purchased online at www.aporro.eu.
*Return /exchange should be requested within 14 days of the delivery date.
*Items should be sent back within 30 days of the delivery date.
*Items must be new, unworn, unwashed, and have original label and packing.
*You will be responsible for covering the shipping costs to return your item(s).
*Final Sale items, free items can’t be return for credit.
*Made to order items can’t be canceled or returned.
*Aporro is not liable for any return packages that may become lost or stolen in-transit.
To be able to return, please provide us with the following information:
*Order number
*The picture of the item(s) you want to return ( item with yellow paper bag, Aporro gift box with black plastic bag)
*Your request: return for exchange or refund
Please email to info_eu@aporro.com, instantly chat via WhatsApp +4367763948870, DM @aporro_europe.
Please send us the tracking number once you send back (We can track the shipment to avoid package lost).
Please allow 3-5 days for us to process your return once it is received by our distribution center.
Refunds will take about 2-10 business days to arrive your acount.
We appreciate our entire #AporroFamily around the globe for purchasing with us!
- DESCRIPTION
- FAQs
Pendant Specifications：
- Price is based on pendant size and the material set you choose
- Material: Brass gold plated/925 sterling silver gold plated/10k/14k/18k
- Stones Type: CZ/Moissanite/Lab diamonds/Diamond
- Pendant Bail Size: Varies
- FREE Engravings backside and FREE bail custom
If you like this custom product and want to add your idea to it, or if any questions, please feel free to leave your messages. Our professional custom team will contact you within 24 hours.
START YOUR PREMIUM JOURNEY
Once your request is submitted, our custom team member will contact you within 24 hours.
- Exchanges & Returns
- QUALITY
- SHIPPING
- ORDER & PAYMENT
- CONTACT US
Additionally, Earrings, Grillz cannot be returned due to hygiene reasons. Mystery Boxes, Sale Items, Gifts are final sale and cannot be returned.
Shipping paid on Returned Items is non-refundable.
If you would like to exchange/return any item(s), please contact customer support via email at info_eu@aporro.com.
Aporro offer both 100% 14k solid gold and 14k real gold with 5 times plated.
Our products are made out of the highest quality materials, including Brass, 925 sterling silver and then dipped 5 times in gold plating with unique craftsmanship. It will help maintain the beautiful finish and it's hard to fade.
For most of the products we offer Cubic zircon stone, which is an excellent alternative to VS diamond because it is more scratch-resistant for everyday wear.
At the mean time we also offer higher quality diamonds like VS/VSS diamond. If you would like to know more, feel free to contact our customer service.
A:We have a rigorous quality control process to ensure the quality of all of our jewelry. The plating will not fade off if you take care of your jewelry. You can visit below page to learn more:
Every piece of jewelry deserves to be carefully maintained, which requires us to avoid wearing jewelry under some harsh conditions. Such as bathing / swimming / sports. Therefore, we do not recommend wearing jewelry when taking a bath.
In some rare cases, that something is wrong with your jewelry, please immediately contact our customer service, Aporro offers 365 day warranty service and can help solve your problem.
When you complete your purchase, you can view your real-time logistics information with your tracking number or mobile/order number. Click here to check your logistics information.
Delivery Time= Processing Time + Shipping Time
The general shipping time takes 4-10 business days after processing. Detailed shipping times will be varied for different countries and couriers.
| Country | Delivery Time | Shipping Fees |
|---|---|---|
| Germany | 2-3 Business Days | € 0.00 |
| Austria | 2-4 Business Days | € 6.00 |
| United Kingdom | 5-10 Business Days | € 6.00 |
| France | 3-5 Business Days | € 8.00 |
| Italy | ||
| Spain | 4-6 Business Days | € 9.00 |
| Switzerland | 4-7 Business Days | € 17.00 |
For other countries, please check SHIPPING & DELIVERY
We offer free DHL priority mail shipping for all orders within Germany.
The shipping fee varies from other different countries（Orders over €199 from other countries enjoy shipping free). Please check more details at SHIPPING & DELIVERY
When we ship our packages to you there are no further updates from the shipping company due to the fact that your package is in transit. Once it has reached the next sort facility it will update.
The package may be returned for the following reasons:
Wrong or incomplete address
Invalid phone number
Unable to deliver
Please contact the shipping company for more information or you may contact us so that we can help you.
The following methods of payment are accepted:
All major credit/debit cards such as: Visa, MasterCard, American Express, Discover, etc…
PayPal
If you have trouble paying via credit card: Please check the details of your card information to make sure they are correct, including the expiration date, cardholder name, security code on the back of your card as well as the billing address. Please ensure that you have not reached the card limit or if the card is currently being reviewed by your bank. In the case that your payment is still refused, we suggest trying a different card or payment method.
If the above instructions fail please contact your bank or contact us with as much detail along with the error messages. so that we may assist you.
If you notice a mistake with your order after receiving an order confirmation email, please send us an Email to info_eu@aporro.com or contact with our customer service(website/Instagram).
*Please note that we can help you to change the size, removing an item, changing your shipping address before shipment. Once your package is shipped, we will not be able to change anything.
Aporro provides a 30-day warranty on all products. Exchanges and Refunds will be accepted within 14 days of your original receipt of the order. Beyond 14 days ONLY EXCHANGES will be accepted within 30 days of the original receipt of the order.
All custom items and solid gold items are not subject to returns.
Please see the specific terms on our Return & Exchange policy
We are always happy to help you with any queries you may have. Please just contact us.
Email us: info_eu@aporro.com