Moissanite Staff of Hermes Pendant
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Exchanges & Returns
We gladly accept returns/exchanges for items in unworn brand-new condition, within the first 14 days after receipt of your order.
Just a heads up, we're unable to accept returns on Solid Gold Products and Custom/Made-to-order Products because each piece is made to order. Once the products go into production, there will be NO cancellations.
* Earrings and Grillz cannot be accepted to be returned due to hygiene reasons.
For complete Returns & Exchanges information, click here>>
If you would like to exchange/return any item(s), please submit the information at our returns portal and our customer service will soon get back to you.
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FAQs
Please read our FAQs page to find out more.
What is Aporro’s warranty policy?
Aporro is always committed to creating and providing the best quality jewelry. If there is any manufacturing defect within the 365-day warranty of your purchase of gold plated/vermail jewelry, our guarantee entitles you to a one-time replacement of the piece. A shipping and handling fee of $19.99 will be charged for all warranty replacements.
How long does the shipping and processing take?
Once your payment is verified, processing and shipping may take up to 1-3 days, excluding weekends and holidays. After processing, shipments within the U.S. typically take 2-4 business days, while international shipments take 4-14 business days. For custom orders, the production time is 2-3 weeks, and shipping typically takes 5-14 days.
Once your order has shipped, you will receive updates and tracking information via email.
If you have any questions about processing time or shipping, please feel free to contact Aporro customer service at sales@aporro.com.
Does my pendant come with a necklace or chain?
Aporro offers necklace pairing recommendations for each pendant on its individual product page. You can take advantage of a 15%-20% discount on necklaces when you buy it together with your pendant, making it easy to create your ideal combination while saving money.
Does Aporro sell silver or real gold bracelets?
Aporro's pendants stand out due to their deep respect for cultural heritage combined with innovative design. Each pendant is expertly crafted using advanced 3D engraving technology, resulting in stunning visuals. Furthermore, the clasps feature a specially designed heavy-duty 316L stainless steel pin, ensuring durability and the ability to hold more than 1KG, so you can wear them confidently in any situation.
